Service & Software

Global Connected Retail Store Experience Services Market Research Report 2026

This report delivers a comprehensive overview of the global Connected Retail Store Experience Services market, with both quantitative and qualitative analyses, to help readers develop growth strategies, assess the competitive landscape, evaluate their position in the current market, and make informed business decisions regarding Connected Retail Store Experience Services. The Connected Retail Store Experience Services market size, estimates, and forecasts are provided in terms of revenue (US$ millions), with 2025 as the base year and historical and forecast data for 2021–2032.
The report segments the global Connected Retail Store Experience Services market comprehensively. Regional market sizes by Type, by Application, , and by player are also provided. For deeper insight, the report profiles the competitive landscape, key competitors, and their respective market rankings, and discusses technological trends and new product developments.
This report will assist Connected Retail Store Experience Services manufacturers, new entrants, and companies across the industry value chain with information on revenues, sales volume, and average prices for the overall market and its sub-segments, by company, by Type, by Application, and by region.
Market Segmentation
By Company
Publicis Sapient
Verizon
T-Systems International GmbH
Adastra
OC fulfillment GmbH
Fujitsu
Segment by Type
Cloud-based
On-premise
Segment by Application
Retail
E-commerce
Others
By Region
North America
U.S.
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia & New Zealand
Rest of Asia
Europe
Germany
France
U.K.
Italy
Ireland
Russia
Rest of Europe
Latin America
Mexico
Brazil
Argentina
Rest of Latin America
Middle East & Africa
Israel
United Arab Emirates (UAE)
Saudi Arabia
Rest of MEA
Chapter Outline
Chapter 1: Defines the scope of the report and presents an executive summary of market segments (by Type, by Application, , etc.), including the size of each segment and its future growth potential. It offers a high-level view of the current market and its likely evolution in the short, medium, and long term.
Chapter 2: Summarizes global and regional market size and outlines market dynamics and recent developments, including key drivers, restraints, challenges and risks for industry participants, and relevant policy analysis.
Chapter 3: Provides a detailed view of the competitive landscape for Connected Retail Store Experience Services companies, covering revenue share, development plans, and mergers and acquisitions.
Chapter 4: Analyzes segments by Type, detailing the size and growth potential of each segment to help readers identify blue-ocean opportunities.
Chapter 5: Analyzes segments by Application, detailing the size and growth potential of each downstream segment to help readers identify blue-ocean opportunities.
Chapter 6–10: Regional deep dives (North America, Europe, Asia Pacific, Latin America, Middle East & Africa) broken down by country. Each chapter quantifies market size and growth potential by region and key countries, and outlines market development, outlook, addressable space, and capacity.
Chapter 11: Profiles key players, presenting essential information on leading companies, including product/ service offerings, revenue, gross margin, product introductions/portfolios, recent developments, etc.
Chapter 12: Key findings and conclusions of the report.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Connected Retail Store Experience Services Market Size Growth Rate by Type: 2021 vs 2025 vs 2032
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Connected Retail Store Experience Services Market Growth by Application: 2021 vs 2025 vs 2032
1.3.2 Retail
1.3.3 E-commerce
1.3.4 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Connected Retail Store Experience Services Market Perspective (2021–2032)
2.2 Global Connected Retail Store Experience Services Growth Trends by Region
2.2.1 Global Connected Retail Store Experience Services Market Size by Region: 2021 vs 2025 vs 2032
2.2.2 Connected Retail Store Experience Services Historic Market Size by Region (2021–2026)
2.2.3 Connected Retail Store Experience Services Forecasted Market Size by Region (2027–2032)
2.3 Connected Retail Store Experience Services Market Dynamics
2.3.1 Connected Retail Store Experience Services Industry Trends
2.3.2 Connected Retail Store Experience Services Market Drivers
2.3.3 Connected Retail Store Experience Services Market Challenges
2.3.4 Connected Retail Store Experience Services Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Connected Retail Store Experience Services Players by Revenue
3.1.1 Global Top Connected Retail Store Experience Services Players by Revenue (2021–2026)
3.1.2 Global Connected Retail Store Experience Services Revenue Market Share by Players (2021–2026)
3.2 Global Top Connected Retail Store Experience Services Players Market Share by Company Tier (Tier 1, Tier 2, Tier 3)
3.3 Global Key Players Ranking by Connected Retail Store Experience Services Revenue
3.4 Global Connected Retail Store Experience Services Market Concentration Ratio
3.4.1 Global Connected Retail Store Experience Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Connected Retail Store Experience Services Revenue in 2025
3.5 Global Key Players of Connected Retail Store Experience Services Head Offices and Areas Served
3.6 Global Key Players of Connected Retail Store Experience Services, Products and Applications
3.7 Global Key Players of Connected Retail Store Experience Services, Date of General Availability (GA)
3.8 Mergers and Acquisitions, Expansion Plans
4 Connected Retail Store Experience Services Breakdown Data by Type
4.1 Global Connected Retail Store Experience Services Historic Market Size by Type (2021–2026)
4.2 Global Connected Retail Store Experience Services Forecasted Market Size by Type (2027–2032)
5 Connected Retail Store Experience Services Breakdown Data by Application
5.1 Global Connected Retail Store Experience Services Historic Market Size by Application (2021–2026)
5.2 Global Connected Retail Store Experience Services Forecasted Market Size by Application (2027–2032)
6 North America
6.1 North America Connected Retail Store Experience Services Market Size (2021–2032)
6.2 North America Connected Retail Store Experience Services Market Growth Rate by Country: 2021 vs 2025 vs 2032
6.3 North America Connected Retail Store Experience Services Market Size by Country (2021–2026)
6.4 North America Connected Retail Store Experience Services Market Size by Country (2027–2032)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Connected Retail Store Experience Services Market Size (2021–2032)
7.2 Europe Connected Retail Store Experience Services Market Growth Rate by Country: 2021 vs 2025 vs 2032
7.3 Europe Connected Retail Store Experience Services Market Size by Country (2021–2026)
7.4 Europe Connected Retail Store Experience Services Market Size by Country (2027–2032)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Ireland
8 Asia-Pacific
8.1 Asia-Pacific Connected Retail Store Experience Services Market Size (2021–2032)
8.2 Asia-Pacific Connected Retail Store Experience Services Market Growth Rate by Region: 2021 vs 2025 vs 2032
8.3 Asia-Pacific Connected Retail Store Experience Services Market Size by Region (2021–2026)
8.4 Asia-Pacific Connected Retail Store Experience Services Market Size by Region (2027–2032)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia & New Zealand
9 Latin America
9.1 Latin America Connected Retail Store Experience Services Market Size (2021–2032)
9.2 Latin America Connected Retail Store Experience Services Market Growth Rate by Country: 2021 vs 2025 vs 2032
9.3 Latin America Connected Retail Store Experience Services Market Size by Country (2021–2026)
9.4 Latin America Connected Retail Store Experience Services Market Size by Country (2027–2032)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Connected Retail Store Experience Services Market Size (2021–2032)
10.2 Middle East & Africa Connected Retail Store Experience Services Market Growth Rate by Country: 2021 vs 2025 vs 2032
10.3 Middle East & Africa Connected Retail Store Experience Services Market Size by Country (2021–2026)
10.4 Middle East & Africa Connected Retail Store Experience Services Market Size by Country (2027–2032)
10.5 Israel
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Publicis Sapient
11.1.1 Publicis Sapient Company Details
11.1.2 Publicis Sapient Business Overview
11.1.3 Publicis Sapient Connected Retail Store Experience Services Introduction
11.1.4 Publicis Sapient Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.1.5 Publicis Sapient Recent Development
11.2 Verizon
11.2.1 Verizon Company Details
11.2.2 Verizon Business Overview
11.2.3 Verizon Connected Retail Store Experience Services Introduction
11.2.4 Verizon Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.2.5 Verizon Recent Development
11.3 T-Systems International GmbH
11.3.1 T-Systems International GmbH Company Details
11.3.2 T-Systems International GmbH Business Overview
11.3.3 T-Systems International GmbH Connected Retail Store Experience Services Introduction
11.3.4 T-Systems International GmbH Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.3.5 T-Systems International GmbH Recent Development
11.4 Adastra
11.4.1 Adastra Company Details
11.4.2 Adastra Business Overview
11.4.3 Adastra Connected Retail Store Experience Services Introduction
11.4.4 Adastra Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.4.5 Adastra Recent Development
11.5 OC fulfillment GmbH
11.5.1 OC fulfillment GmbH Company Details
11.5.2 OC fulfillment GmbH Business Overview
11.5.3 OC fulfillment GmbH Connected Retail Store Experience Services Introduction
11.5.4 OC fulfillment GmbH Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.5.5 OC fulfillment GmbH Recent Development
11.6 Fujitsu
11.6.1 Fujitsu Company Details
11.6.2 Fujitsu Business Overview
11.6.3 Fujitsu Connected Retail Store Experience Services Introduction
11.6.4 Fujitsu Revenue in Connected Retail Store Experience Services Business (2021–2026)
11.6.5 Fujitsu Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.1.1 Research Programs/Design
13.1.1.2 Market Size Estimation
13.1.1.3 Market Breakdown and Data Triangulation
13.1.2 Data Source
13.1.2.1 Secondary Sources
13.1.2.2 Primary Sources
13.2 Author Details
13.3 Disclaimer
List of Tables
Table 1. Global Connected Retail Store Experience Services Market Size Growth Rate by Type (US$ Million): 2021 vs 2025 vs 2032
Table 2. Key Players of Cloud-based
Table 3. Key Players of On-premise
Table 4. Global Connected Retail Store Experience Services Market Size Growth by Application (US$ Million): 2021 vs 2025 vs 2032
Table 5. Global Connected Retail Store Experience Services Market Size by Region (US$ Million): 2021 vs 2025 vs 2032
Table 6. Global Connected Retail Store Experience Services Market Size by Region (US$ Million), 2021–2026
Table 7. Global Connected Retail Store Experience Services Market Share by Region (2021–2026)
Table 8. Global Connected Retail Store Experience Services Forecasted Market Size by Region (US$ Million), 2027–2032
Table 9. Global Connected Retail Store Experience Services Market Share by Region (2027–2032)
Table 10. Connected Retail Store Experience Services Market Trends
Table 11. Connected Retail Store Experience Services Market Drivers
Table 12. Connected Retail Store Experience Services Market Challenges
Table 13. Connected Retail Store Experience Services Market Restraints
Table 14. Global Connected Retail Store Experience Services Revenue by Players (US$ Million), 2021–2026
Table 15. Global Connected Retail Store Experience Services Market Share by Players (2021–2026)
Table 16. Global Top Connected Retail Store Experience Services Players by Tier (Tier 1, Tier 2, and Tier 3), based on Connected Retail Store Experience Services Revenue, 2025
Table 17. Ranking of Global Top Connected Retail Store Experience Services Companies by Revenue (US$ Million) in 2025
Table 18. Global 5 Largest Players Market Share by Connected Retail Store Experience Services Revenue (CR5 and HHI), 2021–2026
Table 19. Global Key Players of Connected Retail Store Experience Services, Headquarters and Area Served
Table 20. Global Key Players of Connected Retail Store Experience Services, Products and Applications
Table 21. Global Key Players of Connected Retail Store Experience Services, Date of General Availability (GA)
Table 22. Mergers and Acquisitions, Expansion Plans
Table 23. Global Connected Retail Store Experience Services Market Size by Type (US$ Million), 2021–2026
Table 24. Global Connected Retail Store Experience Services Revenue Market Share by Type (2021–2026)
Table 25. Global Connected Retail Store Experience Services Forecasted Market Size by Type (US$ Million), 2027–2032
Table 26. Global Connected Retail Store Experience Services Revenue Market Share by Type (2027–2032)
Table 27. Global Connected Retail Store Experience Services Market Size by Application (US$ Million), 2021–2026
Table 28. Global Connected Retail Store Experience Services Revenue Market Share by Application (2021–2026)
Table 29. Global Connected Retail Store Experience Services Forecasted Market Size by Application (US$ Million), 2027–2032
Table 30. Global Connected Retail Store Experience Services Revenue Market Share by Application (2027–2032)
Table 31. North America Connected Retail Store Experience Services Market Size Growth Rate by Country (US$ Million): 2021 vs 2025 vs 2032
Table 32. North America Connected Retail Store Experience Services Market Size by Country (US$ Million), 2021–2026
Table 33. North America Connected Retail Store Experience Services Market Size by Country (US$ Million), 2027–2032
Table 34. Europe Connected Retail Store Experience Services Market Size Growth Rate by Country (US$ Million): 2021 vs 2025 vs 2032
Table 35. Europe Connected Retail Store Experience Services Market Size by Country (US$ Million), 2021–2026
Table 36. Europe Connected Retail Store Experience Services Market Size by Country (US$ Million), 2027–2032
Table 37. Asia-Pacific Connected Retail Store Experience Services Market Size Growth Rate by Region (US$ Million): 2021 vs 2025 vs 2032
Table 38. Asia-Pacific Connected Retail Store Experience Services Market Size by Region (US$ Million), 2021–2026
Table 39. Asia-Pacific Connected Retail Store Experience Services Market Size by Region (US$ Million), 2027–2032
Table 40. Latin America Connected Retail Store Experience Services Market Size Growth Rate by Country (US$ Million): 2021 vs 2025 vs 2032
Table 41. Latin America Connected Retail Store Experience Services Market Size by Country (US$ Million), 2021–2026
Table 42. Latin America Connected Retail Store Experience Services Market Size by Country (US$ Million), 2027–2032
Table 43. Middle East & Africa Connected Retail Store Experience Services Market Size Growth Rate by Country (US$ Million): 2021 vs 2025 vs 2032
Table 44. Middle East & Africa Connected Retail Store Experience Services Market Size by Country (US$ Million), 2021–2026
Table 45. Middle East & Africa Connected Retail Store Experience Services Market Size by Country (US$ Million), 2027–2032
Table 46. Publicis Sapient Company Details
Table 47. Publicis Sapient Business Overview
Table 48. Publicis Sapient Connected Retail Store Experience Services Product
Table 49. Publicis Sapient Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 50. Publicis Sapient Recent Development
Table 51. Verizon Company Details
Table 52. Verizon Business Overview
Table 53. Verizon Connected Retail Store Experience Services Product
Table 54. Verizon Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 55. Verizon Recent Development
Table 56. T-Systems International GmbH Company Details
Table 57. T-Systems International GmbH Business Overview
Table 58. T-Systems International GmbH Connected Retail Store Experience Services Product
Table 59. T-Systems International GmbH Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 60. T-Systems International GmbH Recent Development
Table 61. Adastra Company Details
Table 62. Adastra Business Overview
Table 63. Adastra Connected Retail Store Experience Services Product
Table 64. Adastra Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 65. Adastra Recent Development
Table 66. OC fulfillment GmbH Company Details
Table 67. OC fulfillment GmbH Business Overview
Table 68. OC fulfillment GmbH Connected Retail Store Experience Services Product
Table 69. OC fulfillment GmbH Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 70. OC fulfillment GmbH Recent Development
Table 71. Fujitsu Company Details
Table 72. Fujitsu Business Overview
Table 73. Fujitsu Connected Retail Store Experience Services Product
Table 74. Fujitsu Revenue in Connected Retail Store Experience Services Business (US$ Million), 2021–2026
Table 75. Fujitsu Recent Development
Table 76. Research Programs/Design for This Report
Table 77. Key Data Information from Secondary Sources
Table 78. Key Data Information from Primary Sources
Table 79. Authors List of This Report


List of Figures
Figure 1. Connected Retail Store Experience Services Picture
Figure 2. Global Connected Retail Store Experience Services Market Size Comparison by Type (US$ Million), 2021–2032
Figure 3. Global Connected Retail Store Experience Services Market Share by Type: 2025 vs 2032
Figure 4. Cloud-based Features
Figure 5. On-premise Features
Figure 6. Global Connected Retail Store Experience Services Market Size by Application (US$ Million), 2021–2032
Figure 7. Global Connected Retail Store Experience Services Market Share by Application: 2025 vs 2032
Figure 8. Retail Case Studies
Figure 9. E-commerce Case Studies
Figure 10. Others Case Studies
Figure 11. Connected Retail Store Experience Services Report Years Considered
Figure 12. Global Connected Retail Store Experience Services Market Size (US$ Million), Year-over-Year: 2021–2032
Figure 13. Global Connected Retail Store Experience Services Market Size, (US$ Million), 2021 vs 2025 vs 2032
Figure 14. Global Connected Retail Store Experience Services Market Share by Region: 2025 vs 2032
Figure 15. Global Connected Retail Store Experience Services Market Share by Players in 2025
Figure 16. Global Connected Retail Store Experience Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
Figure 17. The Top 10 and 5 Players Market Share by Connected Retail Store Experience Services Revenue in 2025
Figure 18. North America Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 19. North America Connected Retail Store Experience Services Market Share by Country (2021–2032)
Figure 20. United States Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 21. Canada Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 22. Europe Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 23. Europe Connected Retail Store Experience Services Market Share by Country (2021–2032)
Figure 24. Germany Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 25. France Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 26. U.K. Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 27. Italy Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 28. Russia Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 29. Ireland Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 30. Asia-Pacific Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 31. Asia-Pacific Connected Retail Store Experience Services Market Share by Region (2021–2032)
Figure 32. China Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 33. Japan Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 34. South Korea Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 35. Southeast Asia Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 36. India Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 37. Australia & New Zealand Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 38. Latin America Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 39. Latin America Connected Retail Store Experience Services Market Share by Country (2021–2032)
Figure 40. Mexico Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 41. Brazil Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 42. Middle East & Africa Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 43. Middle East & Africa Connected Retail Store Experience Services Market Share by Country (2021–2032)
Figure 44. Israel Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 45. Saudi Arabia Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 46. UAE Connected Retail Store Experience Services Market Size YoY Growth (US$ Million), 2021–2032
Figure 47. Publicis Sapient Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 48. Verizon Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 49. T-Systems International GmbH Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 50. Adastra Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 51. OC fulfillment GmbH Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 52. Fujitsu Revenue Growth Rate in Connected Retail Store Experience Services Business (2021–2026)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed
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