Service & Software

Global Cloud Based ITSM Market Research Report 2024

The Cloud Based ITSM market size, estimations, and forecasts are provided in terms of revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global Cloud Based ITSM market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the Cloud Based ITSM companies, new entrants, and industry chain related companies in this market with information on the revenues, sales volume, and average price for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.
Market Segmentation
By Company
Freshdesk
Samanage
Serena Software
Cloudhealth Technologies
Landesk Software
Zoho Corporation
Sysaid Technologies
Segment by Type
Operations & Performance Management
Service Portfolio Management
Configuration & Change Management
Dashboard Analysis & Management
Other
Segment by Application
Government
BFSI
IT & Telecom
Energy & Utilities
Healthcare
Other
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of Cloud Based ITSM companies’ competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Cloud Based ITSM Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Operations & Performance Management
1.2.3 Service Portfolio Management
1.2.4 Configuration & Change Management
1.2.5 Dashboard Analysis & Management
1.2.6 Other
1.3 Market by Application
1.3.1 Global Cloud Based ITSM Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 Government
1.3.3 BFSI
1.3.4 IT & Telecom
1.3.5 Energy & Utilities
1.3.6 Healthcare
1.3.7 Other
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Cloud Based ITSM Market Perspective (2019-2030)
2.2 Cloud Based ITSM Growth Trends by Region
2.2.1 Global Cloud Based ITSM Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Cloud Based ITSM Historic Market Size by Region (2019-2024)
2.2.3 Cloud Based ITSM Forecasted Market Size by Region (2025-2030)
2.3 Cloud Based ITSM Market Dynamics
2.3.1 Cloud Based ITSM Industry Trends
2.3.2 Cloud Based ITSM Market Drivers
2.3.3 Cloud Based ITSM Market Challenges
2.3.4 Cloud Based ITSM Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Cloud Based ITSM Players by Revenue
3.1.1 Global Top Cloud Based ITSM Players by Revenue (2019-2024)
3.1.2 Global Cloud Based ITSM Revenue Market Share by Players (2019-2024)
3.2 Global Cloud Based ITSM Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Cloud Based ITSM Revenue
3.4 Global Cloud Based ITSM Market Concentration Ratio
3.4.1 Global Cloud Based ITSM Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Cloud Based ITSM Revenue in 2023
3.5 Cloud Based ITSM Key Players Head office and Area Served
3.6 Key Players Cloud Based ITSM Product Solution and Service
3.7 Date of Enter into Cloud Based ITSM Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Cloud Based ITSM Breakdown Data by Type
4.1 Global Cloud Based ITSM Historic Market Size by Type (2019-2024)
4.2 Global Cloud Based ITSM Forecasted Market Size by Type (2025-2030)
5 Cloud Based ITSM Breakdown Data by Application
5.1 Global Cloud Based ITSM Historic Market Size by Application (2019-2024)
5.2 Global Cloud Based ITSM Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Cloud Based ITSM Market Size (2019-2030)
6.2 North America Cloud Based ITSM Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Cloud Based ITSM Market Size by Country (2019-2024)
6.4 North America Cloud Based ITSM Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Cloud Based ITSM Market Size (2019-2030)
7.2 Europe Cloud Based ITSM Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Cloud Based ITSM Market Size by Country (2019-2024)
7.4 Europe Cloud Based ITSM Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Cloud Based ITSM Market Size (2019-2030)
8.2 Asia-Pacific Cloud Based ITSM Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Cloud Based ITSM Market Size by Region (2019-2024)
8.4 Asia-Pacific Cloud Based ITSM Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Cloud Based ITSM Market Size (2019-2030)
9.2 Latin America Cloud Based ITSM Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Cloud Based ITSM Market Size by Country (2019-2024)
9.4 Latin America Cloud Based ITSM Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Cloud Based ITSM Market Size (2019-2030)
10.2 Middle East & Africa Cloud Based ITSM Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Cloud Based ITSM Market Size by Country (2019-2024)
10.4 Middle East & Africa Cloud Based ITSM Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Freshdesk
11.1.1 Freshdesk Company Detail
11.1.2 Freshdesk Business Overview
11.1.3 Freshdesk Cloud Based ITSM Introduction
11.1.4 Freshdesk Revenue in Cloud Based ITSM Business (2019-2024)
11.1.5 Freshdesk Recent Development
11.2 Samanage
11.2.1 Samanage Company Detail
11.2.2 Samanage Business Overview
11.2.3 Samanage Cloud Based ITSM Introduction
11.2.4 Samanage Revenue in Cloud Based ITSM Business (2019-2024)
11.2.5 Samanage Recent Development
11.3 Serena Software
11.3.1 Serena Software Company Detail
11.3.2 Serena Software Business Overview
11.3.3 Serena Software Cloud Based ITSM Introduction
11.3.4 Serena Software Revenue in Cloud Based ITSM Business (2019-2024)
11.3.5 Serena Software Recent Development
11.4 Cloudhealth Technologies
11.4.1 Cloudhealth Technologies Company Detail
11.4.2 Cloudhealth Technologies Business Overview
11.4.3 Cloudhealth Technologies Cloud Based ITSM Introduction
11.4.4 Cloudhealth Technologies Revenue in Cloud Based ITSM Business (2019-2024)
11.4.5 Cloudhealth Technologies Recent Development
11.5 Landesk Software
11.5.1 Landesk Software Company Detail
11.5.2 Landesk Software Business Overview
11.5.3 Landesk Software Cloud Based ITSM Introduction
11.5.4 Landesk Software Revenue in Cloud Based ITSM Business (2019-2024)
11.5.5 Landesk Software Recent Development
11.6 Zoho Corporation
11.6.1 Zoho Corporation Company Detail
11.6.2 Zoho Corporation Business Overview
11.6.3 Zoho Corporation Cloud Based ITSM Introduction
11.6.4 Zoho Corporation Revenue in Cloud Based ITSM Business (2019-2024)
11.6.5 Zoho Corporation Recent Development
11.7 Sysaid Technologies
11.7.1 Sysaid Technologies Company Detail
11.7.2 Sysaid Technologies Business Overview
11.7.3 Sysaid Technologies Cloud Based ITSM Introduction
11.7.4 Sysaid Technologies Revenue in Cloud Based ITSM Business (2019-2024)
11.7.5 Sysaid Technologies Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Cloud Based ITSM Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Operations & Performance Management
Table 3. Key Players of Service Portfolio Management
Table 4. Key Players of Configuration & Change Management
Table 5. Key Players of Dashboard Analysis & Management
Table 6. Key Players of Other
Table 7. Global Cloud Based ITSM Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 8. Global Cloud Based ITSM Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 9. Global Cloud Based ITSM Market Size by Region (2019-2024) & (US$ Million)
Table 10. Global Cloud Based ITSM Market Share by Region (2019-2024)
Table 11. Global Cloud Based ITSM Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 12. Global Cloud Based ITSM Market Share by Region (2025-2030)
Table 13. Cloud Based ITSM Market Trends
Table 14. Cloud Based ITSM Market Drivers
Table 15. Cloud Based ITSM Market Challenges
Table 16. Cloud Based ITSM Market Restraints
Table 17. Global Cloud Based ITSM Revenue by Players (2019-2024) & (US$ Million)
Table 18. Global Cloud Based ITSM Market Share by Players (2019-2024)
Table 19. Global Top Cloud Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud Based ITSM as of 2023)
Table 20. Ranking of Global Top Cloud Based ITSM Companies by Revenue (US$ Million) in 2023
Table 21. Global 5 Largest Players Market Share by Cloud Based ITSM Revenue (CR5 and HHI) & (2019-2024)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Cloud Based ITSM Product Solution and Service
Table 24. Date of Enter into Cloud Based ITSM Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Cloud Based ITSM Market Size by Type (2019-2024) & (US$ Million)
Table 27. Global Cloud Based ITSM Revenue Market Share by Type (2019-2024)
Table 28. Global Cloud Based ITSM Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 29. Global Cloud Based ITSM Revenue Market Share by Type (2025-2030)
Table 30. Global Cloud Based ITSM Market Size by Application (2019-2024) & (US$ Million)
Table 31. Global Cloud Based ITSM Revenue Market Share by Application (2019-2024)
Table 32. Global Cloud Based ITSM Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 33. Global Cloud Based ITSM Revenue Market Share by Application (2025-2030)
Table 34. North America Cloud Based ITSM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 35. North America Cloud Based ITSM Market Size by Country (2019-2024) & (US$ Million)
Table 36. North America Cloud Based ITSM Market Size by Country (2025-2030) & (US$ Million)
Table 37. Europe Cloud Based ITSM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 38. Europe Cloud Based ITSM Market Size by Country (2019-2024) & (US$ Million)
Table 39. Europe Cloud Based ITSM Market Size by Country (2025-2030) & (US$ Million)
Table 40. Asia-Pacific Cloud Based ITSM Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 41. Asia-Pacific Cloud Based ITSM Market Size by Region (2019-2024) & (US$ Million)
Table 42. Asia-Pacific Cloud Based ITSM Market Size by Region (2025-2030) & (US$ Million)
Table 43. Latin America Cloud Based ITSM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 44. Latin America Cloud Based ITSM Market Size by Country (2019-2024) & (US$ Million)
Table 45. Latin America Cloud Based ITSM Market Size by Country (2025-2030) & (US$ Million)
Table 46. Middle East & Africa Cloud Based ITSM Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 47. Middle East & Africa Cloud Based ITSM Market Size by Country (2019-2024) & (US$ Million)
Table 48. Middle East & Africa Cloud Based ITSM Market Size by Country (2025-2030) & (US$ Million)
Table 49. Freshdesk Company Detail
Table 50. Freshdesk Business Overview
Table 51. Freshdesk Cloud Based ITSM Product
Table 52. Freshdesk Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 53. Freshdesk Recent Development
Table 54. Samanage Company Detail
Table 55. Samanage Business Overview
Table 56. Samanage Cloud Based ITSM Product
Table 57. Samanage Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 58. Samanage Recent Development
Table 59. Serena Software Company Detail
Table 60. Serena Software Business Overview
Table 61. Serena Software Cloud Based ITSM Product
Table 62. Serena Software Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 63. Serena Software Recent Development
Table 64. Cloudhealth Technologies Company Detail
Table 65. Cloudhealth Technologies Business Overview
Table 66. Cloudhealth Technologies Cloud Based ITSM Product
Table 67. Cloudhealth Technologies Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 68. Cloudhealth Technologies Recent Development
Table 69. Landesk Software Company Detail
Table 70. Landesk Software Business Overview
Table 71. Landesk Software Cloud Based ITSM Product
Table 72. Landesk Software Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 73. Landesk Software Recent Development
Table 74. Zoho Corporation Company Detail
Table 75. Zoho Corporation Business Overview
Table 76. Zoho Corporation Cloud Based ITSM Product
Table 77. Zoho Corporation Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 78. Zoho Corporation Recent Development
Table 79. Sysaid Technologies Company Detail
Table 80. Sysaid Technologies Business Overview
Table 81. Sysaid Technologies Cloud Based ITSM Product
Table 82. Sysaid Technologies Revenue in Cloud Based ITSM Business (2019-2024) & (US$ Million)
Table 83. Sysaid Technologies Recent Development
Table 84. Research Programs/Design for This Report
Table 85. Key Data Information from Secondary Sources
Table 86. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Cloud Based ITSM Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Cloud Based ITSM Market Share by Type: 2023 VS 2030
Figure 3. Operations & Performance Management Features
Figure 4. Service Portfolio Management Features
Figure 5. Configuration & Change Management Features
Figure 6. Dashboard Analysis & Management Features
Figure 7. Other Features
Figure 8. Global Cloud Based ITSM Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 9. Global Cloud Based ITSM Market Share by Application: 2023 VS 2030
Figure 10. Government Case Studies
Figure 11. BFSI Case Studies
Figure 12. IT & Telecom Case Studies
Figure 13. Energy & Utilities Case Studies
Figure 14. Healthcare Case Studies
Figure 15. Other Case Studies
Figure 16. Cloud Based ITSM Report Years Considered
Figure 17. Global Cloud Based ITSM Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 18. Global Cloud Based ITSM Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 19. Global Cloud Based ITSM Market Share by Region: 2023 VS 2030
Figure 20. Global Cloud Based ITSM Market Share by Players in 2023
Figure 21. Global Top Cloud Based ITSM Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud Based ITSM as of 2023)
Figure 22. The Top 10 and 5 Players Market Share by Cloud Based ITSM Revenue in 2023
Figure 23. North America Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. North America Cloud Based ITSM Market Share by Country (2019-2030)
Figure 25. United States Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Canada Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 27. Europe Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. Europe Cloud Based ITSM Market Share by Country (2019-2030)
Figure 29. Germany Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. France Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. U.K. Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Italy Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Russia Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Nordic Countries Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 35. Asia-Pacific Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Asia-Pacific Cloud Based ITSM Market Share by Region (2019-2030)
Figure 37. China Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Japan Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. South Korea Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Southeast Asia Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. India Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Australia Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 43. Latin America Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Latin America Cloud Based ITSM Market Share by Country (2019-2030)
Figure 45. Mexico Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Brazil Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 47. Middle East & Africa Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Middle East & Africa Cloud Based ITSM Market Share by Country (2019-2030)
Figure 49. Turkey Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 50. Saudi Arabia Cloud Based ITSM Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 51. Freshdesk Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 52. Samanage Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 53. Serena Software Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 54. Cloudhealth Technologies Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 55. Landesk Software Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 56. Zoho Corporation Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 57. Sysaid Technologies Revenue Growth Rate in Cloud Based ITSM Business (2019-2024)
Figure 58. Bottom-up and Top-down Approaches for This Report
Figure 59. Data Triangulation
Figure 60. Key Executives Interviewed
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